66.1 Product delivery is scheduled throughout Europe. You may always contact the Seller for further information regarding Product delivery; for example, to find out if delivery is scheduled for countries other than those indicated on the Site.
6.2 The delivery obligation is fulfilled by transferring physical possession or control of the Product to you.
6.3 Product delivery time from order placement: 3 – 15 days.
6.4 The deadline indicated in Article 6.3 is indicative and not mandatory. The Seller therefore reserves the right to deliver the Products within 30 days of order placement. It is your responsibility to verify the condition of the delivered Product. Without prejudice to the fact that the risk of loss or damage to the Product, for reasons not attributable to the Seller, is transferred when you, or a third party designated by you other than the carrier, physically takes possession of the Product, the Seller recommends that you verify the number of Products received and that the packaging is intact, undamaged, not wet, or otherwise altered, including the sealing materials. In your best interest, you are invited to indicate any anomalies on the carrier’s transport document, accepting the package with reservations. If the packaging shows obvious signs of tampering or alteration, you should promptly notify the Seller.
6.5 With regard to the option of requesting delivery of the Products to a “collection point,” the Seller informs you that the Site does not offer the option of collecting the Product from a “collection point” other than the address you provided during the purchase process. However, you are encouraged to regularly access the Site to verify whether this delivery option is subsequently made available on the Site.
6.6 You have the option of choosing Store Pickup as your delivery method. If you choose Store Pickup, you may collect the purchased Product at the point of sale (“Store”) you selected from those listed on the Site as available for collection. The Seller will notify you as soon as the Product is ready for collection. You may collect the Product during Store opening hours and on Store days. To collect the Product, you or your designated representative must provide Store staff with appropriate documentation certifying your purchase.
Article 7 Right of Withdrawal
7.1 Please carefully read this Article, which governs the right of withdrawal.
7.2 The right of withdrawal is the Consumer’s right to terminate the purchase contract without having to provide a reason. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are set forth in this Article 7. If there are no exceptions to the right of withdrawal, this Article 7 applies in full.
For subsequent purchases, please review this Article to verify any exclusions to the right of withdrawal.
7.3 If you are a Consumer (and unless any of the exceptions provided for in this Article apply), you have the right to withdraw from the Product purchase contract without providing any reason and without incurring any costs other than those provided for in this Article within fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:
in the case of an order for a single Product, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the Products;
in the case of a Multiple Order with separate deliveries, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last Product; or
in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last lot or piece.
7.4 To exercise your right of withdrawal, you must inform the Seller of your decision to withdraw before the expiration of the Withdrawal Period (14 days from receipt of the goods). To this end, you may write to the Seller using the contact details indicated in the Introduction, or use the contact form available on the Website. You will have exercised your right of withdrawal within the Withdrawal Period if you send your communication regarding your exercise of the right of withdrawal before the expiration of the Withdrawal Period.
7.5 Unless otherwise agreed, the direct costs of returning the Products are borne by the Consumer, as is responsibility for their transportation. If you exercise your right of withdrawal, the Product must be delivered to the Seller’s headquarters, or to a different address provided by the Seller.
7.6 If the right of withdrawal is applicable, the Seller will refund the Total Amount Due, less shipping/handling costs. Amounts with shipping included in the purchase (over €199.00) will be subject to a 3% deduction from the total purchase price. Amounts under €199.00 will be subject to a €8.99 charge. The refund will be made using the same payment method used for the initial transaction, unless otherwise agreed between you and the Seller. Whether the Products were shipped using a carrier of the Consumer’s choice and at the Consumer’s expense, or if the Seller has scheduled the return, the Seller may withhold the refund until receipt of the Products or until the Consumer demonstrates having sent the Products back, whichever is earlier.
7.7 The Consumer is solely responsible for any diminished value of the goods resulting from handling of the Product other than what is necessary to establish the nature, characteristics, and functioning of the Product. The Product must be stored, handled, and inspected with reasonable diligence and returned intact, complete in all its parts, in perfect working order, complete with all accessories and instruction leaflets, with identification tags, labels, and the disposable seal, if any, still attached to the Product, intact and untampered with, perfectly suitable for its intended use, and free from signs of wear or dirt. Furthermore, the right of withdrawal applies to the Product in its entirety. Therefore, it cannot be exercised in relation to parts and/or accessories of the Product.
7.8 In the event that the Product for which the right of withdrawal has been exercised has suffered a decrease in value resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the Product, the Seller reserves the right to deduct from the refund amount an amount equal to such decrease in value. The Seller will notify you of this circumstance and the resulting reduced refund amount, providing, if the refund has already been paid, the bank details for payment of the amount owed by the user due to the reduced value of the Product. If the right of withdrawal is not exercised in accordance with applicable law, it will not result in termination of the contract and, consequently, will not entitle you to any refund.
7.9 This article regulates a very important matter relating to return costs in the event of withdrawal. In light of the above, the Seller deems it appropriate to point out that the costs of returning the Product will be borne by you and are your responsibility.
The Products must be returned to the address indicated in the “Seller’s Details” section in the Introduction or to the address communicated from time to time by the Seller.
7.10 Without prejudice to the right of withdrawal, where applicable, and the rights provided by the legal guarantee of conformity, the customer may not request a replacement of the Product. Regardless of the legislation in force in the destination countries, the right of withdrawal and its possible exclusion will be regulated by the provisions of the previous articles also with reference to customers resident in