Terms and Conditions

General Terms and Conditions of Sale, in force since 09/04/2025.

FOREWORD

This information is provided for the site https://www.freebike.bike/ (Site).

Seller’s details: FreeBike S.r.l., Via Erasmo Piaggio snc – 66100 Chiesti Scalo (Chieti), P.IVA 1808800690, R.E.A.: CH-130228, share capital € 10.400,00 i.v., Telephone: +39 0871 561121, Email: vendite@freebike.bike (Seller).

Art. 1 Scope of application

1.1 The General Conditions of Sale apply to all sales made by the Seller on the Site.

1.2 If it is made possible by the Site, entering your tax code when making a purchase implies that you are acting as a Consumer within the meaning of Article 3, paragraph I, letter a) of the Consumer Code (Legislative Decree No. 206 of 6 September 2005). Please note that a natural person acting for purposes unrelated to the entrepreneurial, commercial, professional or handicraft activity carried out is a Consumer. If, on the other hand, you are given the option of entering your VAT number (yours or that of a legal person), this implies a purchase in the capacity of ‘Professional’, within the meaning of Article 3(I)(c) of the Consumer Code. A natural person or legal entity acting in the exercise of its entrepreneurial, commercial, handicraft or professional activity, or an intermediary thereof, has the capacity of Professional. The implications of purchasing in the capacity of Consumer rather than Professional will be described later in this document.

1.3 The terms indicated are working days, i.e. excluding Saturdays, Sundays and national holidays. Images and descriptions on the Site are to be understood as purely indicative. The colours may differ from the actual colours due to the settings of the computer systems or computers you use to view them.

1.4 The General Terms and Conditions of Sale may be amended at any time. Any amendments and/or new conditions will be in force from the moment they are published on the Site. You are therefore invited to access the Site regularly and to consult the most up-to-date version of the General Terms and Conditions of Sale before making any purchase.

1.5 The applicable General Terms and Conditions of Sale are those in force on the date the purchase order is sent.

1.6 These General Terms and Conditions of Sale do not govern the sale of products and/or services by parties other than the Seller that may be present on the Site through links, banners or other hypertext links. Before entering into commercial transactions with such parties, it is necessary to check their terms and conditions of sale. The Seller is not responsible for the provision of services and/or the sale of products by such parties. On the websites that can be consulted via such links the Seller does not carry out any control and/or monitoring. The Seller is therefore not responsible for the content of such sites nor for any errors and/or omissions and/or violations of law on their part.

1.7 You must carefully read these General Terms and Conditions of Sale as well as all other information that the Seller provides on the Site, including during the purchase procedure.

1.8 In no event shall the Seller be liable to you or any third party for any indirect, incidental, special or consequential damages. This includes, without limitation, any loss of income or other indirect loss resulting from the use of the Site or the inability to use it. Seller makes no warranty or representation: (i) that the Site is free of viruses or programs that may corrupt data; (ii) that the information contained on the Site is accurate, complete and current.

1.9 Unless otherwise agreed with the Seller, orders cannot be placed on the Site by email. The Seller does not accept orders by telephone, unless otherwise agreed with the customer.

1.10 The entirety of any element of the Site is the property of the Seller or of third parties. Unless specifically authorised in writing by the Seller, it is prohibited to reproduce, in whole or in part and by any process, distribute, publish, transmit, modify or sell all or part of the content of the Site.

Art. 2 Purchases on the Site

2.1 To make purchases on the Site, you must follow the procedure on the Site itself, entering the data requested from time to time. The contract of sale is concluded when the order reaches the Seller’s server. Gift cards can be purchased on the Site. After purchase, a confirmation email containing the gift card code will be sent. Gift cards are valid for the time indicated on the Site, from the date of issue, unless otherwise stated. After expiry, the remaining balance will be non-refundable and non-transferable. Gift cards can be used to purchase Products available on our Site. During the checkout process, you can enter the gift card code in the designated field to apply credit to your order. If your order total exceeds the gift card balance, the remaining balance must be paid with another accepted payment method. If the order total is less than the gift card balance, the remaining balance will remain available for future purchases until the card expires. Gift cards cannot be used to purchase other gift cards. Gift cards are non-refundable, non-transferable and cannot be exchanged for cash. The Seller shall not be liable for loss, theft or unauthorised use of gift cards. The Seller reserves the right to change the terms regarding the use of gift cards at any time.

2.2 You agree to inform the Seller immediately if you suspect or become aware of any misuse or improper disclosure of any information you have entered on the Site.

2.3 You warrant that the personal information you provide is complete and truthful and you agree to indemnify and hold the Seller harmless from any damage, obligation and/or penalty arising out of and/or in any way connected with the breach of this undertaking. You agree to inform the Seller immediately if you suspect or become aware of any misuse or improper disclosure of your Site access credentials.

2.4 The Vendor reserves the right to refuse orders from users who have previously breached these General Terms and Conditions of Sale or any regulatory provisions.

2.5 In order to place orders on the Site, it is necessary to read and approve these General Terms and Conditions of Sale by checking the appropriate box on the purchase procedure pages. Failure to accept these General Terms and Conditions of Sale will result in the impossibility of making purchases on the Site.

2.6 The Seller is the sole counterparty of the user that intends to purchase one or more products through the Site and is therefore (i) the subject to which the user addresses his order, in order to accept the offer and conclude the sales contract; (ii) the subject that assumes the pre-contractual obligations deriving from the offer towards the user; (iii) the subject that concludes the sales contract with the user, assuming the relative obligations and rights. The purchase contract concluded through the Site is therefore concluded between the user and the Seller.

2.7 On the Site and in communications with customers relating to the Site, the Seller reserves the right to act under its own trade mark. Therefore, when the Seller’s trade mark or the first person plural (“We”) is used on the Site and/or in communications with customers relating to the Site, the reference is to the Seller as well as to the Site.

2.8 The Vendor makes no guarantee that the Site will be continuously functional and operational. In fact, updates to the CMS platform may occur which may imply a temporary suspension of the service. The Vendor assumes no liability whatsoever with regard to any type of prejudice or damage that the user may suffer as a result of this circumstance.

2.9 Following your purchase, you will receive an order confirmation email. The order confirmation email will contain at least the following information: (i) the Seller’s details; (ii) the characteristics of the Product purchased; (iii) the purchase price and any applicable taxes; (iv) any additional charges; (v) the right of withdrawal or its exclusion; (vi) the shipping address; (vii) the means of payment used.

2.10 The colours of the Products on the Site are indicative and may depend on the resolution of the device used by the user. The Seller accepts no responsibility if the colour of the Product differs from that expected by the user. Users are invited to contact the Seller in case they have any doubts about the colour of one or more of the Products on the Site.

2.11 Any advance payments for purchases will automatically be forfeited if the purchase is not realised within 30 days of receipt.

Art. 3 Availability of Products

3.1 The Products offered on the Site are limited in number. It may therefore happen, also due to the possibility that several users purchase the same Product at the same time, that the Product ordered is no longer available after the transmission of the purchase order.

3.2 Information on the availability of Products is available on the Site. The availability of Products is continuously monitored and updated. However, since the Site may be visited by several users at the same time, it may happen that several users purchase the same Product at the same time. In such cases, therefore, the Product may be available for a short period of time, but it may be out of stock or not immediately available and it may be necessary to wait for restocking.

3.3 You shall be informed in the event of unavailability of the ordered Product. In this case, you shall be entitled to terminate the purchase contract. However, please note that before requesting termination of the contract, the Vendor reserves the right to implement these measures:

If a re-assortment is not possible, the Seller will provide a different product of equivalent or higher value, subject to payment, in the latter case, of the difference, and upon express acceptance by the user.
If a re-stocking is possible, an extension of the delivery period, offered by the Seller, with an indication of the new delivery period.

3.4 If a refund of the amount paid for the purchase of Products that later turned out to be unavailable is requested, the Seller shall make the refund within a maximum period of 10 days.

3.5 In the event that you make use of the right of termination, the contract is terminated. In the event that payment of the total amount due, consisting of the price of the Product, shipping costs, if any, and any other additional costs, as set out in the order (Total Amount Due) has already been made, the Seller shall refund the Total Amount Due in accordance with the provisions of the article “Payment Methods” below.

Art. 4 Prices

4.1 On the Site, prices include VAT. For sales to countries outside the European Union, the prices indicated do not include taxes or customs duties. These charges will be borne by the customer and must be paid at customs at the time of delivery.

4.2 Furthermore, prices on the Site do not include the WEEE contribution as Products not subject to the WEEE regulation are sold.

4.3 The Seller reserves the right to change the price of the Products, at any time, without prior notice, it being understood that the price charged to you will be the price indicated on the Site at the time the order is placed and that no account will be taken of any variations (upwards or downwards) subsequent to the transmission of the order.

4.4 You shall bear the shipping costs of the Products for orders less than or equal to a specific amount (indicated on the Site from time to time): for higher amounts, shipping is free of charge.

4.5 The Seller will dispatch the Products only after having received confirmation of the payment authorisation or the crediting of the Total Amount Due. Ownership of the Products will pass to you upon dispatch, which shall be deemed to be the time of delivery of the Product to the carrier. On the other hand, the risk of loss of or damage to the Products, for reasons not attributable to the Seller, shall pass to you when you, or a third party designated by you and other than the carrier, take physical possession of the Products.

4.6 The purchase contract is terminably conditional on non-payment of the Total Amount Due. Unless otherwise agreed upon in writing with you, the order shall be cancelled accordingly.

4.7 If there is an error in the price of the Product indicated on the Site, the Seller reserves the right to inform the customer of the correct price even after the purchase order has been concluded. In this scenario, the customer has the option of accepting the new price or cancelling the purchase contract. The Seller may also cancel the Product purchase agreement in such cases. The Seller may also cancel the sale if there is an error in the availability of the Product.

Art. 5 Terms of Payment

5.1 This article describes the payment methods available on the Site. The user can read more information by accessing the “Payments” section on the Site. The user can access this section directly from the footer of the Site.

5.2 You may purchase on the Site by means of payment cards. The debit will only be made after (i) the details of your payment card used for payment have been verified and (ii) the issuer of the payment card used by you has issued the debit authorisation. In application of Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), you are informed that you may be required to complete the purchase process by satisfying the authentication criteria required by the payment institution in charge of handling the online payment transaction. The authentication criteria refer to the user’s identity (in order to meet this criterion, the user must be registered on the Site at the time of the purchase transaction) and the contextual knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the procedure described above may make it impossible to finalise the purchase on the Site. The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment provider without passing through the servers used by the Seller. The Seller, therefore, never has access to and does not store, even if you choose to store such data on the Site, the data of your payment card used to pay for the Products. The payment cards accepted may be displayed in the footer of the Site and/or within the purchase process.

Visa.
MasterCard.
American Express.
Google Pay.
Findomestic financing.
HeyLight.
PayPal.

5.3 On the Site it is possible to pay by bank transfer. After the purchase order has been submitted, you will receive the bank details by email in order to proceed with payment. If payment is not made within 3 calendar days, the Seller reserves the right to cancel the purchase order.

5.4 It is not possible to purchase on the Site by cash on delivery, unless otherwise agreed with the Seller.

5.5 On the Site you can complete your purchase by entering discount codes, coupons or vouchers. If the value of the discount code is less than the amount of the order, the remaining amount can be paid using the payment methods provided on the Site. Each discount code can only be used for a single purchase and cannot be combined with other discounts or promotions in progress. Under no circumstances can discount vouchers be converted into money.

5.6 Any alternative arrangements other than those set out above are or will be described in this Article.

It is also possible to make purchases on the Site using the PayPal payment solution. If you choose PayPal as the payment method, you will be redirected to the site www.paypal.it where you will make the payment according to the procedure provided for and regulated by PayPal and the terms and conditions agreed between you and PayPal. The data entered on the PayPal site will be processed directly by PayPal and will not be transmitted or shared with the Seller. The Seller is therefore not able to know and does not store in any way the data of the payment card connected to your PayPal account or the data of any other payment instrument connected to this account.
You can also make purchases on the Site using Klarna’s installment payment solution. The first payment is charged when the order is shipped and/or when the purchase contract is concluded, while subsequent payments are charged every 30 days from the first charge, unless otherwise indicated on the Site or by the payment service provider (Klarna). If you choose Klarna as your means of payment, you will be redirected to www.klarna.com where you will follow the procedure set out and governed by Klarna and the terms and conditions agreed between you and Klarna. Data entered on Klarna’s website will be processed directly by Klarna and will not be transmitted or shared with the Seller.
The possibility of paying by instalments is given on the Site. The service or services that allow this function are indicated on the Site. The conditions of use of the service are indicated directly on the Site or on the site of the company providing the relevant instalment payment service.
On the Site it is also possible to purchase the Products by means of financing brokered by Findomestic Banca Gruppo BNP Paribas (Findomestic). To access the financing, it is necessary to follow the steps on the Site and/or on Findomestic’s website. The conditions of access to the financing are those set forth from time to time by Findomestic itself. The Seller cannot change these conditions and assumes no liability if the financing is not granted. More information can be found at ww.findomestic.it.
On the Site it is possible to purchase via the ‘PayPal Later’ payment tool. This allows you to pay for the Service in 3 instalments, without interest. The conditions of use of this service are regulated directly by PayPal. Further information is available at www.paypal.com.

5.7 In accordance with the provisions of Legislative Decree No. 26 of 7 March 2023, the prices published on the Site have not been personalised on the basis of automated decisions. The prices displayed on the Site are therefore not influenced by the consumer’s previous behaviour.

5.8 On the occasion of a price reduction, the Site indicates the lowest price applied to the general public during the 30 days preceding the price reduction. For Products that have been on the market for less than 30 days, the time period to which the previous price refers is indicated. This clause does not apply to ‘launch prices’, which are characterised by successive price increase announcements.

5.9 If, for any reason whatsoever, the Vendor has to make any kind of refund to you for the purchase of one or more Products, the Vendor will make the refund on the same means of payment used by you, unless otherwise agreed between you and the Vendor. Any delays in the refund may depend on the bank, the type of credit card or the payment solution used.

Art. 6 Delivery of Products

6.1 Delivery of the Products is expected in: Europe. You may always contact the Seller for more information about the delivery of the Products; for example, to find out if delivery is expected in countries other than those indicated on the Site.

6.2 The delivery obligation is fulfilled by transferring the material availability or otherwise the control of the Product to you.

6.3 Delivery time for the Products from the placing of the order: 3 – 15 days.

6.4 The term indicated in Article 6.3 is to be understood as indicative and not peremptory. The Seller therefore reserves the right to deliver the Products within the term of 30 days from the sending of the order. It is up to you to check the condition of the Product delivered. Without prejudice to the fact that the risk of loss or damage of the Product, due to causes not attributable to the Seller, is transferred when you, or a third party designated by you and different from the carrier, materially comes into possession of the Product, the Seller recommends that you check the number of Products received and that the packaging is intact, not damaged, not wet or in any case altered, even in the closing materials and you are invited, in your interest, to indicate on the carrier’s transport document, any anomalies, accepting the package with reserve. In the event that the package shows obvious signs of tampering or alteration, it is advisable to promptly notify the Seller.

6.5 With reference to the possibility of requesting the delivery of the Products at a “pick-up point”, the Seller informs you that the Site does not offer the possibility of collecting the Product at a “pick-up point” other than the address that you communicated during the purchase process. You are nevertheless invited to regularly access the Site to check whether this delivery option is subsequently made available on the Site.

6.6 You may choose Shop Pick-up as delivery method. In the event that you choose In-Store Collection, you will be able to collect the Product purchased at the point of sale (“Shop”) selected by you among those eventually indicated on the Site as available for collection. As soon as the Product is ready for collection, the user will be informed to this effect by the Seller. The Product may be collected by the user during the opening hours and days of the Store. In order to collect the Product, the user or the user’s delegate shall provide the staff of the Store with suitable documentation certifying the purchase.

Art. 7 Right of Withdrawal

7.1 The user is urged to pay particular attention to this Article, which regulates the right of withdrawal.

7.2 The right of withdrawal is the consumer’s right to dissolve the purchase contract without being obliged to provide a reason. If you purchased as a Professional, the right of withdrawal does not apply, unless otherwise agreed with the Seller. Any exceptions to the right of withdrawal are set out in this Article 7. If there are no exceptions to the right of withdrawal, this Article 7 applies in full.

On the occasion of subsequent purchases, you are invited to examine this article for exclusions to the right of withdrawal.

7.3 If you are a Consumer (and if no exceptions apply in this Article), you are entitled to withdraw from the Product purchase agreement without giving any reasons and without incurring any costs other than those provided for in this Article within a period of fourteen calendar days (Withdrawal Period). The Withdrawal Period expires after 14 days:

in the case of an order for a single Product, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the Products;
in the case of a Multiple Order with separate deliveries, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last Product; or
in the case of an order for the delivery of a Product consisting of multiple lots or pieces, from the day on which you or a third party other than the carrier and designated by you acquires physical possession of the last lot or piece.

7.4 In order to exercise the right of withdrawal, you must inform the Seller, before the expiry of the Withdrawal Period, of your decision to withdraw. For this purpose, you may write to the Seller at the contact persons indicated in the Introduction, or use the contact form that you may find on the Site. You have exercised your right of withdrawal within the Withdrawal Period if the communication concerning the exercise of the right of withdrawal is sent by you before the expiry of the Withdrawal Period.

7.5 Unless otherwise agreed, the direct costs of returning the Products shall be borne by the Consumer, as well as the responsibility for their transport. In the event of exercising the right of withdrawal, the Product shall be delivered at the Seller’s premises, or at the different address communicated by the Seller.

7.6 If withdrawal is applicable, the Seller shall refund the Total Amount Due, minus shipping/handling costs. On amounts with shipping included in the purchase (greater than €199.00) 3% of the total purchase amount will be subtracted. On amounts below €199.00 €8.99 will be charged. The return of a bicycle category item will cost € 50.00 in Italy and € 100.00 in Europe. The refund will be issued upon receipt of the physical package in the shop. To be eligible for a refund, the item must not be damaged or in a state of use. The refund will be made using the same payment instrument used for the initial transaction, unless otherwise agreed between you and the Seller. Whether the Products have been shipped using a carrier of the Consumer’s choice and at the Consumer’s expense, or whether the Seller has scheduled the return, the Seller may suspend the refund until receipt of the Products or until the Consumer has demonstrated that he/she has returned the Products, whichever is earlier.

7.7 The Consumer shall only be liable for any decrease in the value of the goods resulting from handling the Product other than what is necessary to establish the nature, characteristics and operation of the Product. The Product shall in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, perfectly functioning, accompanied by all accessories and illustrative sheets, with the identification tags, labels and disposable seal, where present, still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and without signs of wear or dirt. Moreover, withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product.

7.8 In the event that the Product for which the withdrawal has been exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the Seller reserves the right to deduct from the refund amount an amount equal to this decrease in value. The Seller shall give notice of this circumstance and of the resulting decrease in the refund amount, providing, in the event that the refund has already been paid, the bank details for payment of the amount owed by the user due to the decrease in the value of the Product. In the event that the withdrawal has not been exercised in accordance with the applicable regulations, it shall not result in the termination of the contract and, consequently, shall not entitle the user to any reimbursement.

7.9 This article regulates a very important area relating to the cost of return in the event of withdrawal. In light of the above, the Vendor considers it appropriate to point out to you that the costs of returning the Product will be at your charge and under your responsibility.

The Products must be returned to the address indicated in the “Seller’s Data” section in the Foreword or to the address communicated by the Seller from time to time.

7.10 Without prejudice to the right of withdrawal, if any, and the rights provided by the legal guarantee of conformity, the customer may not request the replacement of the Product. Regardless of the regulations in force in the countries of destination, the right of withdrawal and its possible exclusion shall be governed by the provisions of the preceding articles also with reference to customers residing in non-EU countries.

Article 8 Legal Guarantee of Conformity

8.1 The Legal Guarantee of Conformity is reserved for the Consumer. It therefore only applies to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, handicraft or professional activity carried out.

8.2 The Seller shall be liable to the Consumer for any lack of conformity of the Product that becomes apparent within two years of such delivery. The action for defects that have not been fraudulently concealed by the Seller shall, in any case, be time-barred within twenty-six months from delivery of the goods. For reconditioned/used products, you agree that the legal warranty of conformity provided for by the Consumer Code shall be 12 months. Your consent is expressed through the acceptance of a specific consent clause included in the purchase process. This provision only applies if you have purchased as a Consumer.

8.3 Unless proven otherwise, it shall be presumed that the conformity defects that become apparent within twelve months from delivery of the Product already existed on that date, unless this assumption is incompatible with the nature of the Product or the nature of the conformity defect. From the twelfth month following delivery of the Product, it shall instead be the Consumer’s burden to prove that the conformity defect already existed at the time of delivery of the Product.

8.4 In the event of a lack of conformity of the goods, the Consumer shall be entitled to the restoration of conformity, or to receive a proportional reduction in the price, or to the termination of the contract on the basis of the conditions laid down in Article 135-bis et seq. of the Consumer Code.

8.5 The Vendor shall not be liable in the event of damage, of whatever nature, resulting from the use of the Product in an improper manner and/or not in accordance with the manufacturer’s instructions, as well as in the event of damage resulting from unforeseeable circumstances or force majeure.

8.6 If you made the purchase as a Professional, the preceding paragraphs of this Article do not apply. In this case, the legal guarantee is governed by Articles 1490 et seq. of the Civil Code; in particular, the time limit for reporting any defects is 8 days from discovery and the action is prescribed in 1 year from delivery.

8.7 If you have any questions concerning the safety of the Products offered or wish to report any problems, you may contact the Seller at the contact details indicated in the Preamble. The Seller undertakes to respond promptly to all enquiries and to consider any reports in order to ensure the maximum safety of the Products and customer satisfaction.

Art. 9 Manufacturer’s Guarantee

The Manufacturer’s Warranty is an additional warranty to the Legal Warranty of Conformity that the Seller may provide on the Products. Except as may be indicated on the Site, Products sold on the Site are not covered by the Manufacturer’s Warranty. You may, however, assert your rights under the Legal Guarantee of Conformity governed by the preceding article.

Art. 10 Applicable law and competent court; out-of-court settlement of disputes – Alternative Dispute Resolution/Online Dispute Resolution

10.1 Purchase contracts concluded through the Site are governed by the provisions set forth in these General Terms and Conditions of Sale and, to the extent not provided for, by the Italian Consumer Code.

10.2 We remind you that in the case of a consumer user, for any dispute relating to the application, execution and interpretation of this document, the Court of the place where the user resides or has elected domicile shall have jurisdiction. In the case of professional users, the court of jurisdiction for any dispute relating to the application, execution and interpretation of this document shall be the court where the Seller has its registered office, pursuant to the provisions of the Preamble.

10.3 The Seller informs you as a Consumer that, in the event that you have submitted a complaint directly to the Seller, following which it has nevertheless not been possible to resolve the dispute thus arising, the Seller shall provide you with information on the Alternative Dispute Resolution body or bodies for the out-of-court settlement of disputes relating to obligations arising from a contract concluded under these General Terms and Conditions of Sale (ADR bodies), stating whether or not it intends to use such bodies to resolve the dispute.

10.4 The seller also informs the consumer that a European platform for the online resolution of consumer disputes (the so-called ODR platform) has been established. The ODR platform can be consulted at http://ec.europa.eu/consumers/odr. Through the ODR platform, the consumer user can consult the list of ADR entities, find the link to the website of each of them and initiate an online dispute resolution procedure for the dispute in which he/she is involved.

10.5 The right of the consumer user to bring the dispute arising from these General Terms and Conditions of Sale before the competent ordinary court of law shall remain unaffected, irrespective of the outcome of the out-of-court settlement of disputes relating to consumer relations through recourse to the procedures under Part V, Title II-bis of the Consumer Code.

A user residing in a member state of the European Union other than Italy may, in addition, have access to the European Small Claims Procedure established by Council Regulation (EC) No. 861/2007 of 11 July 2007 for all disputes relating to the application, execution and interpretation of these General Terms and Conditions of Sale, provided that the value of the dispute does not exceed, excluding interest, fees and expenses, EUR 5,000.00. The text of the regulation can be found at http://www.eur-lex.europa.eu.

Art. 11 Customer Service

11.1 You may ask for information, send communications, request assistance or submit complaints by contacting the Seller at the addresses indicated in the Preamble, or by using the contact form that may be present on the Site.

11.2 The Vendor shall respond within an approximate time of 3 days.

Art. 12 Reviews

12.1 Pursuant to the provisions of Legislative Decree No. 26 of 7 March 2023, the Site allows the publication of reviews by users. The Seller does not guarantee that the reviews published always come from consumers who have actually purchased or used the product or service purchased on the Site. Among the reviews published on the Site some may have been solicited, for example by sending a discount voucher. In this case, this circumstance is duly indicated on the solicited review. In addition, reviews that originate from sponsorship or a relationship with a professional (e.g. influencer) may be published; this circumstance is also duly disclosed on the relevant review.

12.2 The tool for publishing reviews is Google Reviews, by Google LLC. More information on this service can be found at https://support.google.com/business/answer/3474122?hl=it.

Art. 13 Miscellaneous

13.1 This document governs in its entirety the relationship between you and the Seller. The rights and obligations provided for by the law applicable from time to time shall remain unaffected.

Object and Characteristics of the Rental Service

9.1 The Service consists of the rental, for a fixed period of time selected by the user during the purchase process, of one or more bicycles, as well as any accessories expressly indicated on the Site.

9.2 The essential characteristics of the Service—including, but not limited to, the type of bicycle, rental duration, location and methods of collection and return, price, and any penalties—are those indicated on the Site at the time the order is placed and accepted by the user.

9.3 The rental period begins on the collection date and time indicated during the purchase process and ends on the agreed-upon return date and time.

9.4 Collection and return must take place exclusively at the locations and times indicated by the Seller. Any delays in returning the bicycle will result in an additional fee or penalty, as indicated on the Website.

9.5 In the event of failure to collect the bicycle on the agreed-upon date and time, the Service will be deemed to have been performed, with no right to any refund, unless otherwise agreed in writing with the Seller.

9.6 Upon collection, the user is required to check the condition of the bicycle and any accessories, as well as their proper functioning.

9.7 In the absence of immediate complaints, the bicycle will be deemed to have been delivered in perfect working order, maintenance, and safety, with the user consequently assuming all risks associated with the normal use of the bicycle during the rental period.

9.8 The Rental Service constitutes the provision of services related to leisure activities, with performance referring to a date or period of time specifically selected by the user during the purchase process.

Article 10 User Obligations and Responsibilities

10.1 During the rental period, the user undertakes to:

use the bicycle diligently and in accordance with its intended use;
comply with the Highway Code and any other applicable law;
not use the bicycle in a reckless, dangerous, or unsafe manner;
not sell, sublet, or lease the bicycle to third parties;
store the bicycle with the utmost care, taking all appropriate measures to prevent theft or damage.

10.2 The user is responsible for any damage caused to the bicycle during the rental period.

10.3 In the event of loss, theft, or significant damage, the user is required to immediately notify the Seller and, if requested, file a report with the competent authorities.

10.4 The Seller reserves the right to seek compensation for damages suffered, to the extent permitted by law and based on the market value of the item.

10.5 The user acknowledges and accepts that liability for damages caused to persons or property while using the bicycle generally falls on the person using it, as the driver and user of the vehicle.

10.6 The user therefore undertakes to indemnify and hold the Seller harmless from any claim, demand, action, or dispute brought by third parties, including competent authorities, arising from:

improper, careless, or negligent use of the bicycle;
violation of laws or safety regulations;
the behavior of the user or persons authorized by the user to use the bicycle.

10.7 The user is prohibited from carrying out repairs, modifications, or technical interventions on the bicycle and accessories without the prior written consent of the Seller. Otherwise, any harmful consequences will be entirely attributable to the user.

10.8 It is understood that the Seller’s liability for damage to persons or property may be recognized only in the presence of an original defect in the bicycle, duly proven by the user. In the absence of such proof, all liability remains with the user.

Art. 11 Security Deposit

11.1 In order to ensure fulfillment of all obligations under the rental agreement, the Seller requires the user, upon collection of the bicycle at the point of sale, to deposit a security deposit equal to 40% of the market value of the rented bicycle.

11.2 The security deposit is provided through a pre-authorization of payment by card, carried out via a POS terminal at the point of sale, and will remain valid until the bicycle is returned and its condition has been checked. The user acknowledges and accepts that the pre-authorized amount may be temporarily unavailable from their credit limit for the entire duration of the rental and until the pre-authorization is released.

11.3 The security deposit is intended to guarantee, by way of example and not limited to:

the correct use and

The return of the bicycle and any accessories;

Compensation for damage to the bicycle exceeding normal wear and tear;
Payment of any penalties for late return;
Compensation for damages resulting from theft, loss, or damage attributable to the user;
Any other amounts owed by the user pursuant to these General Conditions of Sale.

11.4 Following the return of the bicycle and an inspection of its condition, if no damage, delays, defaults, or other amounts owed are discovered, the Seller will release the pre-authorization within a reasonable technical timeframe, compatible with the payment gateway used.

11.5 In the event of damage, delays, defaults, or other amounts owed pursuant to these General Conditions of Sale, the Seller is authorized to debit, in whole or in part, the pre-authorized amount, without prejudice to the right to request compensation from the user for any additional damages.